Shipping Information

A MESSAGE TO YOU

We know you’re excited to get your Collective-Shelf order, and we are too! That’s why we make every effort to ensure your delivery is completed as quickly as possible, so you receive your items without delay.

All of our products are located and shipped from within Australia, with warehouses usually based in either Victoria or New South Wales, depending on stock levels and demand.

Our hard-working team processes all orders within 24 hours of purchase. This can extend to 48 hours during holiday seasons and public holidays.

You can typically expect your order within 4–14 business days of placing your order, excluding any courier delays.

If you're nearing the end of the delivery window, we apologise for any inconvenience. This doesn’t happen often but can occur during busy periods, with most delays being out of our control and within the control of postal services. If you have any questions, please contact us via our Contact Us page, and rest assured your order will be shipped as soon as possible.

We also offer fast and free delivery Australia-wide on all orders, with no minimum purchase requirements unless specified.

Once your order is processed and shipped, you'll receive a shipping confirmation email with your tracking number to monitor your order's progress.

If you need to contact us about your order, please email us via our Contact Us page with your order number in the subject line to ensure a quick response. One of our friendly team members will get back to you within 24–48 hours.

Please note, while our products are stored and shipped from Australia, they are not made in Australia. Most of our products are made in China to ensure we can offer you lower prices.

We thank you for choosing to shop with The Collective Shelf and appreciate your continued support.